Faq

1. What is RINcash wallet? Why should I have it?

2. How can I make RINcash account?

3. Can I add money to the RINcash wallet?

4. Is there any registration fee?

5. Is my account information safe?

6. My wallet has balance! Now, how can I make recharge or pay bill

7. My friend needs a recharge! Can I use my wallet for other mobile numbers?

8. I did not receive the Rewards points.

9. What is credit to wallet?

10. How can I check my wallet balance?

11. Wallet Balance Did Not Update.

12. Is there forfeiture of my wallet balance?

13. How to change the registered mobile Number for my RINcash wallet?

14. I want to create a new PIN for RINcash! How can I do that?

15. Forgot my RINcash PIN! What next?

16. What is OTP?

17. Closing Your Account.



1. What is RINcash wallet? Why should I have it?


RINcash wallet is a secure online wallet where you receive cashback points through promotional offers of RechargeItNow which you can use for Recharges, Bill Payments and other services at RechargeItNow.

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2. How can I make RINcash account?


The RINcash wallet can be activated in following ways.

Promotional Campaign: When you participate in given promotional campaign of RechargeItNow, you will receive sms & email with instructions to activate the same.
You can also create / activate the wallet by following given steps.

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3. Can I add money to the RINcash wallet?


This is Only Rewards wallet and money can not be added (top up).


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4. Is there any registration fee?


No, there's no fee to create or to use the RINcash wallet. This is a feature for RechargeItNow users to receive the rewards points.


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5. Is my account information safe?


It is safe. RINcash user needs to take due care and should never share credentials (login / PIN) with anyone.


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6. My wallet has balance! Now, how can I make recharge or pay bill


On payment page there's an option to use RINcash wallet balance, just choose the option and you can redeem the available balance based on terms & conditions.


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7. My friend needs a recharge! Can I use my wallet for other mobile numbers?


Yes, you just have to log in with your credentials and can recharge any mobile number by following the procedure as mentioned in above point.


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8. I did not receive the Rewards points.


Cashback points will be credited to your RINcash wallet within one working day or as per the period specified in RechargeItNow promotional campaign.


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9. What is credit to wallet?


It simply means adding points to the RINcash wallet. Whenever you earn through any campaign, the respective points will be credited to your wallet and you will be notified by email.


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10. How can I check my wallet balance?

Once you are logged in with your registered email ID, you can see the balance on the right side header of all pages. You can also check the same under My Account>"RINcash wallet" as well.


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11. Wallet Balance Did Not Update.

In case of your wallet balance is not updated as per the lead time specified in the campaign, you can contact us @ care@rechargeitnow.com or raise support ticket in "contact us".


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12. Is there forfeiture of my wallet balance?


RINcash points expire one month after the end of calendar month in which these points were received unless utilized before expiry date. Example:

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13. How to change the registered mobile Number for my RINcash wallet?


After login to your account, you can change the mobile number through "My Account>RINcash wallet>Edit wallet". This process involves authentication using an OTP.


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14. I want to create a new PIN for RINcash! How can I do that?

After login to your account, you can change the mobile number through "My Account>RINcash wallet>Edit wallet". This process involves authentication using an OTP


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15. Forgot my RINcash PIN! What next?


Kindly follow given steps.

Desktop Site
: Click on RINcash wallet>Login>RINcash wallet>Edit PIN, you will be prompted to enter & confirm new PIN and OTP to complete the PIN change process.

Note:
OTP will be sent to your registered mobile number, on which RINcash wallet has been activated.

Mobile Site: Click on RINcash walletLogin RINcash walletEdit PIN, you will be prompted to enter & confirm new PIN and OTP to complete the PIN change process.

Note: OTP will be sent to your registered mobile number, on which RINcash wallet has been activated.

Mobile App: Click on RINcash walletLogin RINcash walletEdit PIN, you will be prompted to enter & confirm new PIN and OTP to complete the PIN change process.

Note: OTP will be sent to your registered mobile number, on which RINcash wallet has been activated.


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16. What is OTP?


OTP(One Time Password) is a secure code to ensure that there are no fraudulent transactions. For couple of wallet transactions such as Edit Mobile / Change PIN/ Transaction etc, you will be prompted to enter the OTP


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17. Closing Your Account.

If you want to close your RINcash wallet account, just file a ticket here.


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